total quality management (tqm) has been one of the most influential methods used in managing business processes over a period of time. the cyclic approach will move the organization into betters steps to follow the qms and also assure the organizational systems in the different steps that were defined according to strategy.
the following contents shall be covered in this program.
principles of management, quality leadership, quality gurus teaching
quality principles, quality philosophy, deming 14 points
overview of iso principles, iso 9000 standard
business process re-engineering
quality control circles
overview and concept of six sigma
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